Refund Policy

This is a general template provided for convenience and is not legal advice. Have it reviewed by qualified counsel and replace the bracketed placeholders before publishing.

1. Overview

This Refund Policy explains when and how you can request a refund for purchases of CrypTaxSuite paid plans. It applies to all one-time charges and subscriptions bought through our website or application.

2. Our payment processor (Paddle)

Payments for CrypTaxSuite are processed by Paddle, which acts as the Merchant of Record (reseller) for our products. This means Paddle handles your transaction, invoicing, and applicable sales tax or VAT, and appears on your billing statement. Refunds are issued through Paddle back to your original payment method.

3. Try before you pay

CrypTaxSuite lets you import your accounts and preview your full tax report for free before you pay. Because you can confirm the results cover your situation before purchasing, we encourage you to use the free preview to make sure the product meets your needs prior to buying a plan.

4. 14-day money-back guarantee

If you are not satisfied with your purchase, you may request a full refund within 14 days of the transaction date, provided you have not downloaded your final filing-ready tax forms for the relevant tax year. Once the paid forms have been generated and downloaded, the core value of the purchase has been delivered and the purchase is generally non-refundable, except where a refund is required by law.

5. Situations eligible for a refund

• You were charged in error or charged more than once for the same order.
• You purchased the wrong plan and have not yet downloaded your paid tax forms.
• A technical issue on our side prevented you from using the paid features and we were unable to resolve it.

6. Situations that are typically not refundable

• You have already downloaded your filing-ready tax forms for the tax year covered by the purchase.
• The request is made more than 14 days after the transaction date.
• Dissatisfaction based on outcomes that were visible in the free report preview before purchase.
• Charges for a prior billing period on a subscription that was not cancelled before renewal (see Section 7).

7. Subscription renewals and cancellations

If your plan renews automatically, you can cancel at any time from your account settings to avoid future charges. Cancelling stops upcoming renewals but does not automatically refund a charge that has already occurred. Renewal charges may be refundable within the window described in Section 4 if the plan has not been used for the new period.

8. How to request a refund

To request a refund, contact us at hello@cryptaxsuite.com or through our contact page, and include your order or receipt number (found in the email receipt from Paddle) and the reason for your request. You may also reply directly to your Paddle receipt email. We aim to respond within [X business days].

9. How refunds are issued

Approved refunds are processed by Paddle to the original payment method used for the purchase. Depending on your bank or card provider, it may take up to 5–10 business days for the refunded amount to appear on your statement. Any applicable taxes collected at the time of purchase are refunded in accordance with Paddle's processes and applicable law.

10. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback with your bank before contacting us may delay resolution and can result in suspension of your account while the dispute is reviewed.

11. Statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer protection laws in your jurisdiction. Where such laws apply, they take precedence over this policy.

12. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be indicated by updating the "Last updated" date above. The policy in effect at the time of your purchase governs that purchase.

13. Contact

Questions about refunds or billing? Contact us at hello@cryptaxsuite.com or via our contact page.